Delivery & Shipping Info

While tutulamb strives to provide accurate and up-to-date information on a timely basis, errors may occur in the details, descriptions, and prices that appear on the tutulamb website. If we identify an error in the price of any goods you have ordered, we will promptly notify you and reconfirm your order with the correct information. In the event that we are unable to reach you, we will consider the order as cancelled. If you have already made payment for the goods, you will receive a full refund.

To complete the order process, it is necessary for you to provide contact details for the designated contact person (which can be different from the recipient's contact information).

Order Confirmation

An order confirmation email will be directly sent to the designated contact person once the order is being processed.

You will receive an order confirmation number upon purchase.

Tracking Number

Additionally, once your order is shipped, a tracking number will be provided to the contact person for convenient tracking of the delivery.

Please note that once an order is placed, no changes can be made.

However, you may refer to our return policy if you wish to return the goods.

Shipping Costs

We ship globally. Shipping costs are separately charged and the total amount depends on the destination of the recipient. 

Shipping Information

Make sure you provide accurate information on shipping, including shipping address, name of recipient, contact information of the recipient. 


Shipping fees are added on the purchase depending on the shipping destination. Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. 


The delivery time typically falls within the range of 7-10 days, which may vary depending on the shipping destination.

In the event that packages are not collected or paid for at your local post office within 14 days, tutulamb reserves the right to apply a handling fee to cover the costs associated with return shipping and administrative expenses of freight companies.

Please note that dispatch times may vary based on product availability, and there may be delays in delivery due to postal delays or unforeseen circumstances beyond our control.

In such cases, for delays caused by force majeure or postal issues, tutulamb cannot be held liable or responsible.

Return & Exchange Policy