Terms & Conditions

Terms & Conditions

Welcome to tutulamb. These terms and conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to these Terms in their entirety. If you do not agree with any part of these Terms, please refrain from using our website.


1.1 The Terms and any policies or operating rules posted on the tutulamb website constitute the entire agreement and understanding between you and us. 

1.2 By placing an order through tutulamb, you warrant that you are at least 18 years old (or have parents' consent to use our services) and accept these Terms which shall apply to all orders placed or to be placed at tutulamb for the sale and supply of any products.

1.3. We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time without prior notice.

2. Product Information

2.1. We strive to provide accurate and up-to-date information about our products, including descriptions, prices, and availability. However, we do not guarantee the completeness or accuracy of this information.

2.2. The images of products on our website are for illustrative purposes only. The actual colors and sizes may vary from what is displayed on your screen.

3. Trademarks and Intellectual Property

3.1 All intellectual property rights, including trademarks, logos, designs, and photographs, displayed on our website are the property of tutulamb or their respective owners. You are not granted any rights or licenses to use any of these intellectual property without our prior written consent.

3.2 The intellectual property rights in all software and content provided to you on or through the tutulamb website remain the property of tutulamb or its licensors and are protected by copyright laws and treaties worldwide. You are not permitted to publish, manipulate, distribute, or reproduce, in any format, any of the content or copies of the content supplied to you or appearing on the tutulamb website, nor may you use any such content in connection with any business or commercial enterprise.

3.3 You shall not modify, translate, reverse engineer, decompile, disassemble, or create derivative works based on any software or accompanying documentation provided by tutulamb or its licensors. No license or consent is granted to you to use these marks or intellectual property in any way without our prior written permission.

4. Prohibition

4.1 You must not misuse the tutulamb website. Prohibited actions include committing or encouraging criminal offenses, transmitting or distributing viruses, trojans, worms, logic bombs, or any other material that is malicious, technologically harmful, breaches confidence, or is offensive or obscene. Hacking into any aspect of the service, corrupting data, causing annoyance to other users, infringing upon the proprietary rights of others, sending unsolicited advertising or promotional material (commonly referred to as 'spam'), or attempting to affect the performance or functionality of any computer facilities accessed through the tutulamb website are strictly prohibited.

4.2 In the event of any breach, tutulamb will report such activities to the relevant law enforcement authorities and disclose your identity to them as necessary. We shall not be liable for any loss or damage caused by distributed denial-of-service attacks, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the tutulamb website or your downloading of any material posted on it or on any website linked to it.

5. Force Majeure 

5.1 Events beyond tutulamb’s control, which are not reasonably foreseeable, shall be deemed as force majeure, resulting in tutulamb being exempted from fulfilling its contractual obligations. Examples of such events include government actions or omissions, new or amended legislation, conflicts, embargoes, fires or floods, sabotage, accidents, wars, natural disasters, strikes, or disruptions in the supply chain from suppliers. Force majeure also encompasses government decisions that have a detrimental impact on the market or products, such as restrictions, warnings, bans, and other related factors.

5.2 In the occurrence of a force majeure event, tutulamb will make reasonable efforts to mitigate the effects and resume normal operations as soon as reasonably practicable. However, tutulamb shall not be held liable for any delays, non-performance, or damages arising from such force majeure events.

6. Disclaimer and Limitations

6.1 We attempts to provide accurate and update of information on a timely basis, however, there may be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to make corrections and changes at any time without notice, including but not limited to prices, technical specifications, terms of purchase and product offerings.

6.2 You assume all responsibility and risk with respect to the use of the tutulamb website. At the event of when a product is sold out, tutulamb has the right to cancel the order and refund any amount paid in the best way. tutulamb shall also notify the customer of equivalent replacement products if available.

6.3 In no event shall we, its affiliates or any of its respective directors, officers, employees, agents, or content or service providers be liable for any direct, indirect, incidental, consequential, exemplary or punitive damages, losses or any other damages of whatever kid resulting from whatever cause, including, but not limited to, loss of use, loss of profits, loss of data, or any other type of damage, tangible or intangible in nature, whether in an action under theories of contract, tort or otherwise, arising out of or in any way relating to the use or performance of the information on, or accessed through, the tutulamb website.

7. Indemnification and Defence

7..1 You agree to indemnify, defend, and hold harmless tutulamb, its affiliates, officers, directors, employees, contractors, agents, licensors, service providers, subcontractors, and suppliers from and against any and all losses, liabilities, expenses, damages, and costs, including reasonable attorneys' fees and court costs, arising from or related to your use of the tutulamb website.

7.2 If you cause any technical disruption of the tutulamb website or the systems transmitting the tutulamb website to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages, and costs, including reasonable attorneys' fees and court costs, arising from such disruption.

7.3 We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such a case, you agree to cooperate with us in the defence of such matter.

8. Governing Law & Jurisdictions

8.1 These Terms are in accordance to the laws of Hong Kong and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdictions of the court of Hong Kong.

9. Gift Card Terms and Conditions

Once the gift-card is purchased, it’s considered activated. An activated gift-card will be non-refundable.

      • For special cases please read through here. 
  1. Redeemable only for online purchases on tutulamb limited’s products, valued at the current selling price
  2. An activated gift-card can be used in multiple orders online. The balance will be automatically calculated after each order.
  3. Gift Cards cannot be returned or exchanged for cash.
  4. In the event that the gift card’s value does not cover the full amount of the product, the bearer is responsible for paying the remaining balance.
  5. This Gift Card is not valid during the annual sale or with any other discounts.
  6. No refunds will be provided for unused portions of the gift cards.
  7. Any disputes related to gift card use should be directed to our customer service team. Tutulamb reserves the right to investigate and make final determinations regarding such disputes or concerns, including but not limited to determining the validity of any claim and the appropriate remedy. All determinations made by tutulamb in connection with such disputes or concerns shall be final and binding at its absolute discretion.
  8. For any queries related to gift cards, contact our support team at info@tutulamb.com or call +852 6608 8382