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Shipping & Returns
ORDERING, SHIPPING & RETURN
ORDERING We attempts to provide accurate and update of information on a timely basis and ensure that all details, descriptions and prices which appear on the tutulamb webiste, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and reconfirm your order with correct information. If we are unable to contact you we will treat the order as cancelled. If you have already paid for the goods, you will receive a full refund.
PRICING & LOCAL TAXES/CHARGES Shipping fees are added on the purchase depending on the shipping destination. Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
PAYMENT All products remain tutulamb's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from tutulamb. All transfers conducted through tutulamb are handled and transacted through third party dedicated gateways to guarantee your protection.
PAY PAL We accept payment by PayPal only.
SHIPPING INFORMATION Make sure you provide accurate information on shipping, including shipping address, name of recipient, contact information of the recipient.
ORDER & SHIPPING CONFIRMATION You are required to provide the details of the contact person for the order (it can be different from the recipient contact). Order confirmation email will be sent to the contact person directly once the order is in process. You will receive an order confirmation number on your purchase. Once your order is shipped, a tracking number will also be sent to the contact person for tracking the delivery. Once order is placed no changes can be made, you may however, return the goods by following our return policy.
SHIPPING COSTS AND METHODS We do shipping to most countries around the world. Shipping costs are charge to the total purchase depending on the destination of the recipient.
DISPATCH & DELIVERY Delivery time usually ranges from 7-20 days, depending on the shipping destination. For packages that are not picked up/cashed at your post office within 14 days, tutulamb reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs. Dispatch times may vary according to availability and delivery times may be delays resulting from postal delays or force majeure for which we will not be responsible.
RETURN & EXCHANGE POLICY We have a 7 days exchange policy upon delivery. The product must be in new condition. Make sure you have the tracking number for goods returning to us. If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. tutulamb is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.